Terms + Conditions

ORDERING ONLINE
We want you to love your experience with us and aim to make shopping here as easeful as possible.
Once received, your order will aim to be dispatched within 3 - 5 working days.
Our payment process is operated through Pay Pal and also an integrated payment system taking all major cards directly via our website.
All your card information is encrypted using the latest secure technology.
We can only process your order once authorisation has been obtained.
If you need any advice before making your purchase feel free to connect via email.
Email -  hello@maiamoon.co.uk
Maia Moon Collective does not store or share any financial information provided by the customer.
DELIVERY

Most orders are dispatched within 2 working days of receiving your order unless we are experiencing extremely busy times, for example Christmas holidays, and of course, with the current world climate, some delivery times may be slightly longer than usual. Please allow a few extra days during these periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.
Post & packaging costs are as follows:
£4.95 for orders to UK
Shipping Worldwide (Please note, that at the moment we are only shipping to the UK + Europe)
Europe £10
USA and The rest of the world £15.00 for orders £0 - £50.00
USA and The rest of the world £20 for orders over £50.00
Due to customs clearance please allow 5-10 working days for shipping outside of the EU.
Import Duty and VAT For Deliveries Outside of the EU.
Each country varies but if you are charged customs tax or import duty. You will be responsible to pay all additional costs.
Costs vary depending on value of your order, you might like to check this before your order with your local authority. We cannot supply you with this information.
PACKAGING
Wrapping is so important to us at Maia Moon Collective and your order will arrive as protected as possible and as consciously as possible. The outer packaging may not always be as pretty as the inside as we are doing our best to be eco-friendly and we re-use boxes wherever possible.
PRICING POLICY

All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.
GUARANTEE & RETURNS

We hope that you will love your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt email at hello@maiamoon.co.uk. Items should be returned in their original condition within 7 days.
Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post.
We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.
We so hope you love shopping with us.
Love, Maia Moon Collective